I have now been holding on the phone for 1 hour and 20 minutes trying to CANCEL my account because I've had enough of the constantly increasing prices for existing customers and abysmal customer service.
Surely there must be a quicker way to get this sorted? I've already been through the first hurdle where they tried very hard to offer me a £4.50 discount. Really?!?! £4.50.
I took some flex today in the hope of getting a walk in daylight but I've spent the whole fricking time trying to sort this out.
Absolutely appalling. You cannot blame C-19 for this. This is bad management and poor business practice.
Does anyone in Virgin take responsibility for this? Can I have an email address for a person and not a black hole?