Thanks for posting. Sorry to hear of the mobile online account issue and the phone not working.
Have you managed to get into the online account since posting? If not, have you tried a different browser/are you getting any error messages?
Regarding the phone, what's the issue with the phone please? Let us know and we'll do our best to help 🙂
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill