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home7
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Log In trouble

I have a mobile account
I get an email alerting me to my bill but I can't log in to view it

Try, "forgot password" it says my email isn't registered

Try "forgot username and password", it says my phone number doesn't have an account

I have access to the mobile app that shows my data, but I can't get access to my bills

I have another virgin media app that won't let me log in as above

It's all a bit pants really. Can someone help. I need to see my bills for tax purposes please

 

 

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Gareth_L
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Re: Log In trouble

Hi home7

Sorry to hear this

This can be fixed don't worry 

I will need to send you a private message to pass security to gain account access 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

 

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Gareth_L
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Re: Log In trouble

Hi home7

Thanks for your update 

Glad to hear its all sorted now for you

Gareth_L

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