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y_SAHM
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Locked out of voicemail

Hello, I've been locked out of my voicemail after it asked for a PIN that I don't remember setting. I tried once with what I thought it might be but it was wrong and I got locked out (with an SMS that told me I tried it 3 times even though I only tried it once).

I'm abroad at the moment and can't call to get this sorted, is there anyway this can be done online?

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enlli
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Very Insightful Person
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Re: Locked out of voicemail

Wait for a member of the team who should reset it to a temporary pin for you

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Sofia_B
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Re: Locked out of voicemail

Hi @y_SAHM.

 

Thanks for your post 🙂 

 

I'm sorry to hear this. 

 

I'm going to send you a PM for more details so we can get this reset for you. 

 

Please look out for a notification in the purple envelope located in the top right hand corner of the Forum. 

 

Thanks, 

Sofia
Forum Team



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Sofia_B
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Re: Locked out of voicemail

Thanks for chatting with me over PM @y_SAHM.

 

I'm glad I was able to reset the pin for you. 

 

if you have any issues from here, please pop another post on this thread and we'll happily assist. 

 

Thanks, 

Sofia
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


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