Am abroad and voicemail has asked for a PIN that I can never recall receiving. Can you reset please?
Can you confirm if this is for your Landline Voicemail when calling from abroad or when you are calling your mobile voicemail from abroad?
Katie - Forum Team
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It is the virgin voicemail starting 07953
I'm not able to locate a number matching that information from the data via your forums so I'll need to pop you a quick Private Message so we can go through security with you and get that reset.
Please look out for the Purple Envelope in the top right and pop me a reply when you can.
Hi there @Ptm60
Thanks so much for your private message - I can confirm the information you provided matches and as such we have reset the PIN for you.
You will receive your new PIN by SMS and you'll need to reset this after receiving the SMS by calling your voicemail.
The following points are guidelines for setting up a new PIN:
Hope that helps - if you need anything further, please do not hesitate to get back in touch
Katie, I have tried to change my PIN but it tells me it does not recognise my number! What next?
I am sorry to hear that - did you receive the text message that we have sent? What happens when you call the voicemail (222)?