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Ptm60
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Locked out of voicemail

Am abroad and voicemail has asked for a PIN that I can never recall receiving. Can you reset please?

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Katie_WT
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Re: Locked out of voicemail

Hello @Ptm60

 

Can you confirm if this is for your Landline Voicemail when calling from abroad or when you are calling your mobile voicemail from abroad?

 

Thank you!

Katie - Forum Team


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Ptm60
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Re: Locked out of voicemail

It is the virgin voicemail starting 07953

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Katie_WT
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Re: Locked out of voicemail

Cheers @Ptm60

 

I'm not able to locate a number matching that information from the data via your forums so I'll need to pop you a quick Private Message so we can go through security with you and get that reset. 

 

Please look out for the Purple Envelope in the top right and pop me a reply when you can. 

 

Cheers

Katie - Forum Team


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Katie_WT
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Re: Locked out of voicemail

Hi there @Ptm60

 

Thanks so much for your private message - I can confirm the information you provided matches and as such we have reset the PIN for you. 

 

You will receive your new PIN by SMS and you'll need to reset this after receiving the SMS by calling your voicemail.

 

The following points are guidelines for setting up a new PIN:

  • Not be purely repetitive, e.g: 7777
  • Not sequenced up or down, e.g: 1234, 4321
  • The PIN cannot be a significant part of the Mobile number
  • Virgin Mobile default PIN(7890) will not be allowed as a sequence
  • New PIN's must be different from the previous PIN 

Hope that helps - if you need anything further, please do not hesitate to get back in touch

 

Cheers

Katie - Forum Team


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Ptm60
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Re: Locked out of voicemail

Katie, I have tried to change my PIN but it tells me it does not recognise my number! What next?

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Katie_WT
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Re: Locked out of voicemail

Hi there @Ptm60

 

I am sorry to hear that - did you receive the text message that we have sent? What happens when you call the voicemail (222)?

 

Cheers

Katie - Forum Team


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