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Locked out of voicemail abroad - PIN reset?

I have a voicemail but when I try to access it I am asked for my PIN. I don't remember setting a PIN but tried the two most likely numbers and have "temporarily" locked myself out of voicemail.

1) How long does the lock last? Can I unlock it from the web?

2) I've read both that there definitely is and definitely isn't a default PIN (7890) - is there? How do I set my PIN? 

I would rather do everything from the web if possible as I have free WifI here but calling customer services will cost me £1/minute from Turkey and I don't have much credit left.

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Message 2 of 32
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Re: Locked out of voicemail abroad - PIN reset?

There is no default pin ☹️

Usual is to ring voicemail and set a pin while in UK before going away.

Ringing CS would most probably be a costly fruitless experience, only hope I see is that one of the Forum Team here may respond (a few days) and offer to set a temporary pin for you.

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Re: Locked out of voicemail abroad - PIN reset?

Hello higgo,

 

 

Sorry to hear that, I will look into this for you, I am going to send you a private message if you can reply I can get that sorted.

 

Thanks Joe_F

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Message 4 of 32
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Re: Locked out of voicemail abroad - PIN reset?

Thanks Joe_F,

All sorted now. The message waiting for me was, of course, completely unimportant but I wouldn't have known that unless I'd been able to get to it.

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Re: Locked out of voicemail abroad - PIN reset?

I will be sure to feed that back for you Higgo ^JF

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Message 6 of 32
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Re: Locked out of voicemail abroad - PIN reset?

Im in Lanzarote & Iv'e recieved some voicemails & I think they are from my airline.

My voicemail keeps asking for a pin, which I haven't got set on my phone.

Can anyone help please?

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Re: Locked out of voicemail abroad - PIN reset?

Hi mikey22,

 

Thank you for your post and welcome to the community. 

 

Our apologies for any inconvenience with this. If the voicemail is asking for a pin then it would have one. 

 

While I won't be able to find out what this is, I should be able to change this so you can access your voicemails. 

 

I will private message you now so I can help with this. 

 

^Martin 

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Message 8 of 32
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Re: Locked out of voicemail abroad - PIN reset?

Same issue for me,
I am in Switzerland,
got some voicemail which could be important,
do not remember the voicemail pin number,
CS not working due to covid19,
could you please help?
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Message 9 of 32
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Re: Locked out of voicemail abroad - PIN reset?

Good Afternoon,

 

I am in France and receiving voice messages that I cannot access because a PIN is required now.

I never had that request before on previous trips. While I understand this is an additional security barrier I have now important messages landing in the voicemail that I cannot access because I simply can't remember setting a voicemail PIN and, frankly, believe that I was never invited to do so while still in the UK.

Can someome kindly help me sort out this issue?

Thank you very much

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Message 10 of 32
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Re: Locked out of voicemail abroad - PIN reset?

Thanks for the post PEC and welcome to our community.

 

Sadly as this is something which is set up by yourself and not us we won't have access to what this pin would be. 

 

Are you able to check on this when you return home and let us know? 

 

Is there anybody else that may have set this up?

 

Thanks, Emily.

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