Since Sunday no roaming, 4/5 days now. Connecting to chat takes up to 2hrs then they have to go off for your long breaks leaving me hanging! I cannot leave my room advice no internet. I've done nothing but cry and it's been minus 10-12 degrees. most awful experience with Virgin. Been here a few times and never a problem using my Mi 8lite in any country. I put my roaming on before I landed. Virgin keep giving me instructions about using the app and signing in. THE APP REQUIRES GOOD MOBILE SIGNAL SIGNAL...I DON'T HAVE A MOBILE CONNECTION! Why cant anyone help me? I don't know what to do. I've not eaten and can't cope stuck here on my own not being able manage. I can't even log into my account, being told wrong details! The service is not fit for purpose! Every Uber I've called I've not been able too use as no WiFi in street to find them. Been charged for every one I've called! Then I've had to pay again for another taxei each time. I'm terrified I'll miss my flight as I'll struggle to get a Uber again. I want to know why my bill is 3 times usual amount, IVE USED ZERO DATA! When I'm home in going to take action, this is not right. I missed the appointment I came here for because of the service, or lack off. I've spent a lot of money to get here with covid tests, flights etc. I will never get the chance to have my interview...this was my chance to secure my future and it's over. I've kept the chats, mostly conversation about them saying it's their scheduled your long lunch break and me begging them not to go, again. When you've waited hours on chat for assistance them half hour later there eating again. Not great when your in a freezing stairwell. It's been a horrific experience. If anyone can advise me what action I can take please do. I used all my savings to make this trip, make or break. Virgin media broke me. I'm trying not to be too dramatic but it is a serious situation. I can't stop crying.
