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Lindasmobile
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Legit number is not recognised

Hi, while we were away in Cornwall I noticed that my saved numbers had changed format . So our home number is in Birmingham and is 0121 45 etc, but it was changed to 01 214 and when I called , the message said the number was unrecognised . Names aren’t shown when people call and I can’t return the calls - any help / knowledge of what this issue is please?

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enlli
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Re: Legit number is not recognised

Suspect you have a confused iPhone

Try this and let us know it it works

Go to: Settings -> mobile data -> SIM Applications (near bottom) -> tap "Roaming"  -> tap "Select Mode"

Tap manual -> then choose National.

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Steven_L
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Re: Legit number is not recognised

Hey @Lindasmobile,

 

Welcome to the community and thanks for taking the time to post here on our forums.

 

Have you been able to resolve your mobile issues with the help from @enlli or do you need any further assistance with this problem?

 

Regards,

Steven_L

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Lindasmobile
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Re: Legit number is not recognised

Hi,

 

I'm still having issues - names aren't shown and messages are coming through from existing contacts but appear as new numbers.

Somebody suggested it was to do with adding +44 to the beginning of my contact numbers - would this work - is there a "global" way of adding the +44 rather than going through each contact?

 

Thanks

 

Linda

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enlli
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Re: Legit number is not recognised

OK. Assuming this is an iPhone and you have carried out the instructions I posted previously do the following:

Go into Dial assist and select any country other than the UK

One done, open Dial Assist again and select UK

It should reset things 

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Lindasmobile
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Re: Legit number is not recognised

Hi,

I think that may have worked !

 

I'll let you know if it hasn't re-set all the changes, but that definately has re-set the phone numbers in the correct format.

 

Thanks again !

 

 

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Travis_M
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Re: Legit number is not recognised

Hi @Lindasmobile

 

Thanks for posting on our community forum!

 

Great to hear this has now set the numbers in the correct format after the very helpful advice from @enlli 

 

Please do contact us if you require any further help 🙂

 

Regards

Travis_M
Forum Team



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