Leaving virgin mobile

[Anonymous]

I've been trying to cancel my contract as I don't use my virgin number. I can't get through to anyone when I call. The live chat takes me through the automated questions then doesn't actually put me through to an agent - I've waited 35 minutes and nothing. The contact Us link on the website is broken, it just says the page is missing. One of the switching links on the website is also broken. It's impossible to actually get through to someone to end my contract. Can anyone tell me how to either email or write to virgin to end my contract as it seems impossible to let them know any other way?

[Natalie_L]

Hi Ben17

Welcome to the Community and thank you for posting.

I am very sorry to hear you are experiencing issues when attempting to contact the team to arrange the cancellation. 

Can you please expand on what happens when you call? Are you being disconnected? 

Are you looking to just cancel the SIM only? 

Information on how to arrange a cancellation can be found here.

Please get back to us and we will be happy to assist further. 

Thanks,

[Lyla251]

If you've signed up to pay off a new phone over 24 months on a Virgin Mobile plan, it's still possible to leave early. Unlike other telcos, Virgin Mobile doesn't impose an early termination fee on two-year contract customers who decide to leave early.

[Lyla251]

If you've signed up to pay off a new phone over 24 months on a Virgin Mobile plan, it's still possible to leave early. Unlike other telcos, Virgin Mobile doesn't impose an early termination fee on two-year contract customers who decide to leave early. Costco.com