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Leaving virgin mobile

I’ve been trying to cancel my contact for weeks but cannot remember my password. When I try to reset it it asks for my saved word which I don’t have. Tried the live chat but had to leave after waiting over an hour for an answer. Help!

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Re: Leaving virgin mobile

Hi Kayfz, 

Thanks for your post and welcome to our community. 

 

Really sorry that you're looking to leave us and are having trouble doing so, we'd be sad to see you go. 

I can certainly help with this but what I'll need to do is grab some details via a personal message, I'm going to do this now and I look forward to hearing back from you soon. 

Emma_C - Forum Team
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