Hi there good evening. I'm leaving the country and therefore I'd like to cancel my account. I've been attempting to do so via phone but everytime I have to wait around 45 minutes and nobody picks up the phone. Would you be able to help me with my situation?
Sorry to hear about you not being able to cancel this account
We can help with more or less on the Forums but sadly not disconnecting accounts or package changes
Our messaging service is a dedicated support line where you can discuss your issues by SMS text. We’re on hand to deal with any of the queries you’d normally call us to discuss.
Just send us a text* with a description of your problem to 07533 051809 if it’s about your cable services, or 07533 016422 if you have a query about your mobile services. Your message will go into a queue and a representative will respond to you as soon as possible.