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Ika
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Leaving Virgin Mobile

Hi,

I hope someone will be able to help me. I currently live abroad and it's unlikely I will return to the UK anytime soon. I would like to close my Virgin Mobile account. The problem is I cannot find my sim card. I have been trying to find an email address for Virgin Mobile but there isn't any. 

I'm on a pay monthly sim only tariff and my balance is clear.

Can anyone here advise me please on how do I leave virgin mobile? 

Thank you 

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Zoie_P
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Re: Leaving Virgin Mobile

Hi Ika, 

Thank you for your post and welcome to our forums 🙂 

I am sorry you are having issues with your Virgin Mobile account. 

If you are out of contract and do not want to keep your number with you text ‘STAC’ and your date of birth (in DD/MM/YYYY format) to 75075 For example STAC 01/03/1984

If you want to take it with you to a different provider ‘PAC’ and your date of birth (in DD/MM/YYYY format) to 65075 For example PAC 01/03/1984.

Hope this helps, any issues or if you have more questions please let us know.

Zoie

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Ika
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Re: Leaving Virgin Mobile

Hi Zoie, 

Thank you for your message. The problem is I cannot find my Virgin SIM card so I cannot text my STAC number to Virgin Mobile...... Is there any other way? Can I text it from another country's number? 

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Zoie_P
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Re: Leaving Virgin Mobile

Thank you for your reply Ika, 

I am sorry you did mention this. I will pop you over a private message to take  look at your account to see what we can do 🙂

Just keep an eye out for the purple envelope.

Zoie

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Zoie_P
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Re: Leaving Virgin Mobile

Thank you for messaging with me Ika, 

Glad we could get you sorted. If you have any more questions or queries or if you are unsure pop back here and we will be happy to help you 😄

Zoie

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Ika
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Re: Leaving Virgin Mobile

Zoie, 

Thank you so much for your help!

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