Lack of credit

[Chlo1999]

Hi all i have tried calling both parents off my phone and it has gone to voicemail and said I don’t have enough credit to make these calls even though I have unlimited calls and texts on my plan 

Also, when I receive some texts and calls it comes up with their number rather then the number they are saved as in my contacts 

Any help or advice will be appreciated whether this is a virgin media issue or a personal issue 

[Alex_RM]

Hi Chlo1999,

Thanks for posting and welcome to our community 🙂

I'm sorry to hear you're having some issues with your mobile, can you please confirm what handset you have please?

Alex_Rm

[Chlo1999]

I have an iPhone 11 

[Chris_W1]

H Chlo1999, thanks for the message and this should not be happening, can you confirm that there is no overdue balance and there is an active direct debit set up? Can you perform a network search to see if anything changes? ^Chris.