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Hellsbells28
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Keeping virgin mobile number with oomph sim

  • I've taken out a new virgin bundle that includes a new sim. I rang and spoke to someone who said when the sim arrived I could get the deal transferred to my existing mobile number (I have a pay monthly account),keeping my existing mobile number. However when I rang back I was told it couldn't be done. Could someone please help me to arrange this? 

 

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David_Bn
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Re: Keeping virgin mobile number with oomph sim

Good Afternoon Hellsbells28,

 

Thanks for your post on our Community Forums and I'm sorry to see this has not yet been responded to.

 

We can add your Virgin Mobile number to a new Unlimited Oomph package if still required.

 

Sounds like you've been given some incorrect information

 

Do please drop a response below if you need to have this rectified and we'll seek to pick this up for you

 

Kindest regards,

 

David_Bn

 

 

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Hellsbells28
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Re: Keeping virgin mobile number with oomph sim

Hi David_Bn

 

Thanks for your offer of help. 

I managed to get through to the Oomph Sim department the other day and they promised to arrange this for me. 

Unfortunately they said they can't transfer my oomph sim tariff to my existing virgin mobile number until my next update date, at the end of the month..... so can't confirm it's all in order until then. 

Hopefully all will be ok and I won't need to call on you for help. 

 

Many thanks

Regards

Hellsbells

 

 

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David_Bn
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Re: Keeping virgin mobile number with oomph sim

Thanks for coming back to me Hellsbells28,

 

That information is correct - tariff changes do only come into effect when the refresh date has elapsed.

 

Do please come back to us on your refresh date, via the thread, to confirm if this has gone though or not.

 

If we're still struggling, we'll seek to have this resolved for you

 

Kindest regards,

 

David_Bn

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Hellsbells28
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Re: Keeping virgin mobile number with oomph sim

Hi David _Bn

That's put my mind at rest.

Will update you, as requested, on my refresh date.

Thanks again

Hellsbells

Hellsbells28
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Re: Keeping virgin mobile number with oomph sim

Hi David_Bn

As promised an update to confirm that the oomph sim promotion has been transferred to my existing sim. 

Many thanks for your support. 

Hellsbells

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Robert_P
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Re: Keeping virgin mobile number with oomph sim

Thanks for the update Hellsbells28, we're really pleased to hear this has now been resolved.

 

If you need us again in the future, please don't hesitate to get in touch.

 

Thanks

 

Rob

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