Virgin Media Community

[Irenec]

Hi all,

I ordered a new SIM only plan yesterday, I'm switching from Vodafone and want to keep my number, I didn't have my PAC code when I ordered but I have one now, the order details I got show a new mobile number, when the new SIM arrives how do I keep my number please.

Thanks

Irene

[Johnboy5]

You need a PAC


If you want to bring your number with you, you’ll need a Porting Authorisation Code, usually called a PAC.

When you use a PAC your old airtime plan will be cancelled as soon as the switch completes. That means you won’t need to serve a notice period with your old provider or pay double the bills.

Call your old network ask them it should arrive in a few hours. Call Virgin give them the details (PAC code), they process it should be done in... Two working days

[Irenec]

Thank you, I have a PAC code I just didn't have it when I ordered the SIM only plan, when I get my SIM card delivered can I just use the PAC code then 

Thanks again

Irene

[enlli]

PAC codes are valid for 30 days and can be used anytime in that window. 

[Irenec]

Thank you 👍

[Chris_W1]

Hi Irenec, thanks for the message. Can you confirm if you have now received the sim card? Do you still require assistance with the porting? Please let us know? Chris 

[Irenec]

Hi Chris,

Got the SIM card today, switching to old number tomorrow, sorry I didn't realise it would be so simple to do 🙄

Thanks

Irene

[Chris_W1]

Great news, when the number does port you will lose signal for a short while the number changes ^Chris

[Irenec]

Hi Chris,

Its the pest again lol, old number switched no problem today, but I don't have any mobile internet, Wi-Fi is fine, does it take longer for mobile internet to kick in ?

Thanks

Irene

[Martin_N · Accepted solution]

Hi Irenec,

Thank you for keeping us updated. 

I'm very sorry to hear about this. Are you continuing to have this issue since your post?

^Martin