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Simplesi7
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Keeping old number

Hello. I just switched to virgin. I a put my new sim in and added my pac on monday night. My old number that I wanted to keep has not come through now Thursday lunchtime, I'm still on my temporary number that can with the sim. I've tried adding my pac code again and it comes up as invalid (presumably because it had been used) and requested a new pac from my previous provider, but that has been sent to my old number that I no longer have access to. Does anyone know how to get my old number back? Thank you all.

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Lisa_CC
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Re: Keeping old number

Welcome to our Community Forum Simplesi7 🙂

 

I've had a look at your details using the information we have on here and can see that you've contacted us since you last posted about your number port. Can I ask whether it's okay for you now? If not, can you confirm whether it's the temporary Virgin Mobile number showing up when you make a call and have you made sure that the correct number is updated on your phone?

 

Thanks,

 

Lisa

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