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Keeping old Number

Hi

I am a new customer to virgin mobile and have pre-ordered the new iphone 12 pro last friday for delivery this friday.

when i signed up i didnt have my PAC code but now i do. Ive looked on my account, tried to find a phone number and online chat with no luck.

I would like my phone to have my new number ASAP so is there any way i can input my PAC number now somewhere? Or if not what is the process?

Thanks

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Re: Keeping old Number

Good Morning richo106,

 

Thanks for your post on our Community Forums and a very warm welcome to you!

 

We can take your PAC code over the Community Forums, do you still seek out assistance or have you been able to issue this to us already?

 

Drop a response below and we'll pick this up for you if required

 

Kindest regards,

 

David_Bn

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