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Keeping my Old Number

etgoodie
Joining in

on ‎16-03-2023 15:49

Hello,

Today I switched over to Virgin Mobile 30 Day SIM plan from a different provider. I wanted to keep my old number so I gave the PAC code from my previous mobile provider.

After purchasing the plan I saw that I cannot switch numbers while abroad. I am currently abroad, and wont be returning to the UK for another 3 months. Is there any way around this issue? I need to keep my phone number as it is attached to my banking etc. and I do not want to have to stay with my old provider until I return. 

 

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enlli
Very Insightful Person
Very Insightful Person

on ‎16-03-2023 16:00

No way round I'm afraid. Both SIM cards need to be in UK for the swap to take place

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Travis_M
Forum Team (Retired)
Forum Team (Retired)

on ‎16-03-2023 16:29

Hi @etgoodie 

 

Thanks for posting on our community forum and a big warm welcome with this being your first post here.

 

I'll drop you a private message now to confirm some more details and check on this for you, please keep an eye on your inbox for a message from myself.

 

Regards

Travis_M
Forum Team

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