I've had the phone for months, and I've had problems with only being allowed emergency calls only and can only be resolved by manually searching for a network.
I just tried looking through the virgin site and can't even find an email address to contact them about this.
I'm guessing it might be an issue with the sim but I'm not sure.
Thanks for posting and welcome to or community 🙂
I'm sorry you're having some issues with the signal,
I can see you've contacted us since posting here, were you able to get this resolved?
Please let me know if this is something you still help with.