I am on a month to month mobile contract with Virgin after finishing my contract period, and was looking at my upgrade options, and it looks like everything I can select from the management portal is junk compared to the SIM only offers on the main site.
For example, my upgrade option is 5000 minutes and 15GB for £18.27/month, but the offer on the pay monthly sim page is unlimited minutes and 20GB for £11/month.
The deals are not even close, I have no problem starting a monthly 12/24 month contract, but I don't have the option for that, and there is no 'chat' option on my upgrade page to talk to anyone, I need to come here and start a community discussion.
At this point I think the easiest option is just moving to a new network, as Virgin doesn't seem interested in keeping me as a customer.
And Yes, I tried the SMS help messaging, and I think I could order new sims from a different operator and get them delivered quicker than the super slow bot could get me an answer.
