Virgin Media Community

[Festu]

My network is not working.

the first tweet was fine, for some reason is not working anymore.

[Natalie_L]

Hi Festu, 

Welcome to the Community and thank you for posting. 

I am very sorry to hear you are experiencing issues with the service. 

Are you experiencing issues when making calls and sending texts or is the problem just when using data?

Does your handset show connected to a network at all and have you attempted a reboot since this issue started? 

Let us know and we will be happy to help. 

Thanks 

[Festu]

Are you experiencing issues when making calls and sending texts or is the problem just when using data?

I cannot make calls or send texts as there is no network.

Does your handset show connected to a network at all and have you attempted a reboot since this issue started?

Yes, my mobile phone does not connect to the network at all. I have also rebooted my phone with no success .

[Festu]

Are you experiencing issues when making calls and sending texts or is the problem just when using data?

I cannot make calls or send texts as there is no network.

Does your handset show connected to a network at all and have you attempted a reboot since this issue started?

Yes, my mobile phone does not connect to the network at all. I have also rebooted my phone with no success .

[enlli]

Is it an iPhone?

[Corey_C]

Thanks for your reply, Festu, I've sent you a private message to confirm your mobile account details so we can take a close look at your settings and service.

Cheers,

Corey C