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rmdl24770
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It looks like Virgin are going bust

Just had a bill for £120 after changing my contract in June.The agreed amount was £13 per month with new handset.I cannot get through to anyone I first raised this issue in first week of June.They've blocked all out going calls absolute shambolic outfit .

 

Steven_L
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Re: It looks like Virgin are going bust

Sorry to hear that you have an issue with your bill rmdl24770.

 

Thats seems like there is an error on our system. Does your online account show why you have been charged so much on this bill?

 

Regards

Steven_L

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rmdl24770
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Re: It looks like Virgin are going bust

I’ve spoken (texted) to customer services 4 times spent hours waiting still the same issue can’t phone out on new account 

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Inferno
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Re: It looks like Virgin are going bust

I started a live chat with Virgin yesterday morning and left the browser open overnight.

It's now been on hold for 27 hours and counting.

I think you're right, Virgin is shutting down for its merger with O2 isn't it.

Hopefully the forum team can help you - they seem to be the only people left at Virgin now.

rmdl24770
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Re: It looks like Virgin are going bust

Thanks bro after 4 lengthy text back and forth it has been resolved.Err hang on that is what the other 3 operators said??!!! We will see.