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Melissa_F
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Message 141 of 145
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Re: Issues receiving OTP text messages: Santander

Hi,

If anyone is still having an issue receiving OTAP messages then please could you post and let me know the following information:

  • Date and time the SMS was expected
  • Who the message was from

We're continuing to look in to this so any more examples would be helpful.

Thanks

Melissa

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HughJarsse
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Message 142 of 145
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Re: Issues receiving OTP text messages: Santander

"🎂🍾 HAPPY FIRST BIRTHDAY 🍾🎂"

This thread is  ONE YEAR OLD TODAY!! and  (surprise, surprise) STILL no further being 'fixed' than a year ago when Mods first said...

Issues receiving OTP text messages: Santander

Hi All, 

We are aware that some customers may be experiencing issues receiving OTP text messages from Santander. 

Our support team are investigating this issue and we will update this thread with any progress. 

Thanks

Mod Team

so, despite 15 pages, and numerous posters having this problem..     VM are 'still investigating'   despite a large number of posters providing all the requested information.   here we are, 12 months on, and. STILL NOTHING....

 

WELL DONE VM.. Congratulations on making your first birthday for this thread.  How many more will there be??

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enlli
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Message 143 of 145
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Re: Issues receiving OTP text messages: Santander

🥂 Drinks all round

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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HughJarsse
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Message 144 of 145
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Re: Issues receiving OTP text messages: Santander

🍼  Drinks all round.

Non alcoholic I'm afraid, Enlli, it's only a 1st birthday party, so not old enough for alcohol yet. But, when thread reaches 18, (which, knowing VM, it WILL) THEN, you can pop the champagne corks. 🍾 🍺   😁

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HughJarsse
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Re: Issues receiving OTP text messages: Santander

Posted 4 WEEKS ago, by Corey-C 🙄

Not too sure what timescales VM use, I wouldn't call a month 'shortly' though!!  Assume this is another 'cut and paste' reply, (as usual) 🤐

'Thanks for your replies and update, we do apologised for the ongoing issue with OTP text. We have raised this with the mobile networking teams and will have an update for you shortly. 

Cheers,

Corey C'

As this thread is now over a YEAR old and STILL VM are 'looking into it' and, 'passing it on to the IT team' (again!), I really don't expect VM to do anything else except pop the occasional 'cut and paste' on here to be honest.   🤐

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