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Issues logging in to mobile account

Hello, I am currently having issues when trying to log in to my mobile account. It accepts my log in details but I can't get passed the reCAPTCHA (I am not a robot). Any information on how to solve this issue would be gratefully received. 

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Re: Issues logging in to mobile account

Hi tracyn77, 

 

Thank you for your post an welcome to the forums. 

 

Sorry to hear of the issues you're experiencing when trying to log into your account. Can I ask if you have tried a different web browser to try this, or is it affecting all? Please let me know if you have managed to get past this problem, if not drop me a message and we can look at that for you 🙂 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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