Virgin Media Community

[Kazmac69]

Recently had to order a new sim card for my phone.  Replacement received but still can't make/receive calls or send a text message.  Appears to be a 5G card and my phone won't take 5G.

Can't access account as need text message to enable this.

Can someone please advise on this.  

thanks

Kazmac69

[Serena_C]

Hi @Kazmac69

Welcome to our Community Help Forum 🙂

Thank you for making your first post regarding the issues you are experiencing with your replacement SIM card, I'm sorry to hear that you are still unable to make / receive calls or send text messages. That is not ideal. I would like to take a further look and run some diagnostics on the issue. I shall send you a private message now to obtain the details required. Please look out for the purple envelope in the top right corner and get back to me when you can.

Best wishes,

Serena