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Message 11 of 17
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Re: Issue with Registering Virgin Mobile account for the First time

Hi Andy, 

 

it's great to hear that you have now been able to access your online account 🙂 

I'll be sure to pass on your thanks to Mel when she is back from her holiday. 

If you need any further support in the future then you know where to find us. 

 

All the best, 

 

Dean C

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Message 12 of 17
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Re: Issue with Registering Virgin Mobile account for the First time

Hi, I am having exactly the same issue. I bought the sim calling Virgin and received it at home. COuld you also help me!!

 

Thanks!!

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Message 13 of 17
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Re: Issue with Registering Virgin Mobile account for the First time

Hi funkyman1986,

 

Thank you for your post and welcome to the community. 

 

Our apologies for any issues you're having with registering the online account.

 

Was your SIM card ordered from Carphone Warehouse? 

 

^Martin

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Message 14 of 17
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Re: Issue with Registering Virgin Mobile account for the First time

Hi Martin_N, thanks for your answer,

 

No it wasn't. I bought the big bundle but I received an email telling me there is a problem with the sim. I called customer care and they resolved it and sent the card by post.

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Message 15 of 17
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Re: Issue with Registering Virgin Mobile account for the First time

Okay thank you for that information. 

 

What I will do now is private message you so we can go into this further. 

 

^Martin

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Message 16 of 17
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Re: Issue with Registering Virgin Mobile account for the First time

Hi,

i am having exactly the same issue. It’s a pay monthly sim, and I was contacted by an agent with the offer after buying my media bundle.

i was never asked to provide a security answer? I have dialled 789 but do not have the details to pass security!

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Message 17 of 17
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Re: Issue with Registering Virgin Mobile account for the First time

Hi there, I've got exactly same problem. I've got a sim card from 0omh bundle and i can't remember that ive set any security answer. Also tried to call customer service but couldn't get through.

Thanks in advance for any help.

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