Issue since porting number

[user61]

I have just switched on a sim only contract after leaving SMARTY, I have ported my number across but haven’t been able to receive texts since 

I have reset my phone multiple times, taking sim out, rest network settings but none of these have worked

I can send texts, make and receive calls, use data but cannot receive texts

Not sure why, but this seems to be a quite common issue and it’s extremely frustrating to try and fix, especially when it’s made so much more difficult trying to get hold of someone at customer services

Can someone help with this??

[Jodi_S]

Hi user61,

A warm welcome and thanks for posting on our community forums. We're sorry that you're currently unable to send text message since porting your number across to us.

We appreciate you trying the diagnostics, as this is what we would have asked you to check first.

Can we ask if you're unable to send text to any numbers or just a selected few?

Also, what error message are you getting when you send a text?

Kind regards Jodi. 

[user61]

I can send texts, I’m not receiving them

[Jodi_S]

Apologies for the confusion user61,

My mistake, so we can check everything is correct from our end, I will pop you over a private message to take some details from you. Please click on the envelope at the top of the page to accept the chat.

Kind regards Jodi.