Menu
Reply
Highlighted
  • 3
  • 0
  • 1
Settling in
214 Views
Message 1 of 5
Flag for a moderator

Is it a scam

I have just received an E mail from Virgin saying that the sim card I have ordered is on the way. It gives my mobile number and says the sim is going to be delivered to my address. However I haven't ordered a sim so am wondering if this is a scam, or what it is about. Any ideas? Thanks

0 Kudos
Reply
Highlighted
  • 144
  • 36
  • 37
Forum Team (Retired)
Forum Team (Retired)
212 Views
Message 2 of 5
Flag for a moderator
Helpful Answer

Re: Is it a scam

Hi cassiebeardie,

Have you recently changed package with us? Sometimes when you do SIMs are included in the deals?

Thanks,
Steve
-------------------------------------------------------------------------------------
I am a Virgin Media Field Technician currently working from home. All and any advice given is based on my experience in the field. If my answer was helpful to you please Mark as helpful or consider leaving the post some Kudos.
-------------------------------------------------------------------------------------
Did you know you can get £50 off your bill for referring friends and family to Virgin Media? Want to know more? Just drop me a message!

Here to help! I'm a technician helping out whilst working from home. Find out more


0 Kudos
Reply
Highlighted
  • 3
  • 0
  • 1
Settling in
197 Views
Message 3 of 5
Flag for a moderator

Re: Is it a scam

No, I haven't changed anything, and haven't been in touch with you recently.

0 Kudos
Reply
Highlighted
  • 144
  • 36
  • 37
Forum Team (Retired)
Forum Team (Retired)
193 Views
Message 4 of 5
Flag for a moderator
Helpful Answer

Re: Is it a scam

Okay, I have come across customers which have received unwanted SIMs before so don't be too alarmed.

For now I would just ignore the email and await these SIMs (if they arrive). Once they do they will have more information about them and you will be able to clearly tell if they are from us (Virgin Love fancy red packaging).

If you are still unsure please feel free to send me a private message and I can assist you further.

Thanks,
Steve
-------------------------------------------------------------------------------------
I am a Virgin Media Field Technician currently working from home. All and any advice given is based on my experience in the field. If my answer was helpful to you please Mark as helpful or consider leaving the post some Kudos.
-------------------------------------------------------------------------------------
Did you know you can get £50 off your bill for referring friends and family to Virgin Media? Want to know more? Just drop me a message!

Here to help! I'm a technician helping out whilst working from home. Find out more


0 Kudos
Reply
Highlighted
  • 3
  • 0
  • 1
Settling in
183 Views
Message 5 of 5
Flag for a moderator

Re: Is it a scam

Thank you Steve. Will do.