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Iphone battery on virgin media contract

sabel26
Joining in

Hi, 

I bought a contract for an iphone 14 with you in July and the battery on the phone is not great at all. I have gone through all the procedures to 'help' battery life but it is still running out, I have all my apps closed, low power mode. I don't even have my phone on me at work at after charging it loses it's percentage really quick? 

Is there something you can do to resolve this? 

Thank you 

#iphone14 #batterylife #poorbattery

1 REPLY 1

Carley_S
Forum Team
Forum Team

Hi @sabel26 

Welcome to the community forums 

Sorry to hear you're having issues with your Iphone 14 battery life. 
 

Virgin Media offers a 12-month manufacturer’s warranty on Apple products, and a 24-month one on Android products. You’ll find more info in the box you received when you bought your device. Please follow that, or visit your manufacturer’s website if you don’t have it anymore.

 

If your device is damaged, lost or stolen, don’t worry – we’ll continue to support you as we always have. If you’ve been migrated to O2, call 0344 809 0202. If you’re abroad, it’s +44 7860 980 202. If you’re still on a Virgin Mobile plan, ring 0345 454 1111.

 

If you have insurance on your Virgin Mobile device, you find all the info you need – including our claims process – here.

Here to help 🙂
Virgin Media Forums Agent
Carley