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Invalid sim

hello, my dad has a new replacement virgin sim and we bought him a new Alba big button phone (from Argos) it says invalid sim when I insert it. Can you advise. 
thank you 

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Re: Invalid sim

Hi there @Sue1303 

 

Thanks for your post. Welcome to the community and apologies for the delay in response. It sounds like we may need to look to see if we can get an unlocking code. 

 

I'll send you a private message now to take some details and do our best to help. 

 

Thanks, 

 

 

Hollie - Forum Team


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