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Invalid Number

Joining in

I am not able to make outgoing calls as receiving an Invalid Number message on all saved contacts or dialled numbers. Phone was working fine, just started this morning.  Have rebooted the phone with no improvement. Mobile network confirmed as Virgin with good signal strength as others in the house on the same network can make calls. Any ideas  - help?


Forum Team
Forum Team

Hi Grieveson1,

A warm welcome and thanks for posting on our community forums. We did have issues this morning where a number of customers were unable to make outgoing or receive incoming calls on their mobiles. This issue has since been resolved.

If you're still experiencing issues, please reboot your handset and try making an outgoing call.

Kind regards Jodi. 

Thanks Jodi, back up an running again.

Forum Team (Retired)
Forum Team (Retired)

Hi @Grieveson1,

Thank you for coming back to us about this issue! Glad to hear that the fault is now resolved and your mobile phone is working again.

If you come across any other issues going forward, please let us know and we'll be more than happy to look into this further for you.

Thank you.

Forum Team

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