Internet charges

[rodgerglover]

Just returned home from a cruise in Mediterranean however been charged for internet access while not in EU but while in United Kingdom ????? How’s that cannot get through by call or text

[Vikki_M · Accepted solution]

Hi @rodgerglover

Thank you for your post and welcome back to our community.

Could I please ask which countries you travelled through whilst on the cruise, especially any close to the UK such as Jersey, Isle of Man etc.

If you are using your handset in a location in the EU, which is close to the border between the EU and another country, your phone may connect to a network in that other country.

Please pop back to us when you can. 

[rodgerglover]

On this occasion we were crossing from Spain towards France through the English Channel towards Southampton. I understand that on occasion the phones might connect to North Africa but on this occasion we we’re approaching England so can’t understand why this was not in my package 

[Vikki_M]

Thank you, 

The most likely reason is that its connected to Jersey or one of the channel islands that are not covered in our roam like home policy. 

This could be the reason it shows as UK on your bill however would be referring to one of the above.

It would be dependant on where the boat was and what mast it was connected to at that time. 

I am sorry for any confusion that may have been caused by this.

[rodgerglover]

Thanks very much for this info. Pity when we get the text welcome to … it does not warn of the Channel Islands it just said the UK having said that I did not know Channel Islands were not included.

thanks again