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International connection

Tuning in

Hi, I’m currently away in the Azores and cannot get any connection to my data, calls or texts. I have checked that my settings in app have data roaming enabled and I have tried a manual connection but neither are working, please help


Tuning in

Before it gets queried, no I didn’t contact virgin media prior to leaving the country as I wasn’t aware that this was necessary. I would have thought data roaming being enabled in-app would have been enough

Hey Tomdtoon, thank you for reaching out and a warm welcome the community. I am sorry to see you cannot get online whilst being over seas.

Is the date roaming turned on via your settings?

This also could be a spend cap issue.

I am going to send you a PM, so I can look into this.

Please keep an eye out for a purple envelope. Thanks 

Matt - Forum Team

New around here?

Hi Matt,

Thank you for your quick response. Data roaming is both turned on in the virgin media app and in my phone settings. The spend cap currently has £24.60 left so I don’t think that is causing the issue here