International connection

[tomdtoon]

Hi, I’m currently away in the Azores and cannot get any connection to my data, calls or texts. I have checked that my settings in app have data roaming enabled and I have tried a manual connection but neither are working, please help

[tomdtoon]

Before it gets queried, no I didn’t contact virgin media prior to leaving the country as I wasn’t aware that this was necessary. I would have thought data roaming being enabled in-app would have been enough

[Matthew_ML]

Hey Tomdtoon, thank you for reaching out and a warm welcome the community. I am sorry to see you cannot get online whilst being over seas.

Is the date roaming turned on via your settings?

This also could be a spend cap issue.

I am going to send you a PM, so I can look into this.

Please keep an eye out for a purple envelope. Thanks 

[tomdtoon]

Hi Matt,

Thank you for your quick response. Data roaming is both turned on in the virgin media app and in my phone settings. The spend cap currently has £24.60 left so I don’t think that is causing the issue here