International Roaming

[solotraveller22]

I am in Crete.  I pre checked all settings before leaving the UK and on day 3 despite multiple reboots etc I still have no roaming - fortunately I have date via hotel Wi-Fi.  I have gone ROUND and AROUND the virgin app & website and there is no way of contacting them via data - absolutely useless customer service (well, Zero customer service). I need voice for emergency contact and for texts from my airline.  HELP.

im using an iPhone 6 Plus 

[Lee_R]

Hi @solotraveller22 thanks for posting and welcome to our community.

Sorry to hear you're currently unable to use your mobile service abroad.  I would love to take a closer look on your behalf. I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.

Regards

Lee_R