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RavingBrownie
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Insert correct SIM card message

I removed my old sim card and inserted the new sim card that Virgin sent me for the new network. When i switched the phone on again I just get a message telling me to insert correct sim card. I have reverted to the old sim card for now but need to know what to do to overcome this and get the new sim working.

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Steven_L
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Re: Insert correct SIM card message

Sorry to hear that you're having issues with your new sim card RavingBrownie.

 

I have been able to locate your account on our system and I have activated your new sim card. Please could you try to the sim card in again and let me know if it is working or not? 

 

 

Regards

Steven_L

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RavingBrownie
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Re: Insert correct SIM card message

I've inserted the SIM card again and am still getting the insert correct sim card message.

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Alex_RM
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Re: Insert correct SIM card message

Hi RavingBrownie,

 

It can take up to 24 hours for a SIM to activate, in most cases this is quicker however.

 

Alex_Rm

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RavingBrownie
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Re: Insert correct SIM card message

I'm still getting the same message.

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RavingBrownie
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Re: Insert correct SIM card message

The old sim seems to have been successfully deactivated but the replacement sim card is still not working and the insert correct sim card message is still there.  This leaves me without a functioning mobile phone which is a real problem as this is the number I use for the notification of important medical appointments and prescriptions. I need to get this sorted out urgently.

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