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Dozer_302
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Incorrect number - 2 Phones on account - unable to ring from one to the other!

I have two phones on the same account. Numbers ported from EE in December 2020
Have been working but NEVER worked on wifi calling. Now it's got worse....

Phone A can ring anyone

Phone B can ring anyone

Phone A cannot ring Phone B - comes up with recording - incorrect number, please check and try again.

Phone B can ring anyone - including Phone A

VM support are giving me the run around - it's a routing error of some sort and they are pointing the finger at the ongoing migration to Vodafone. If that was the case then others would be affected.

Anyone else having the same issues ?

I've tried the following:

  • swapped sim from A to B
  • Wifi calling on and off
  • rebooted phones
  • Reset the carrier details
  • Manually selected the Virgin Media carrier

Ran out of ideas... 

Dozer_302
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Re: Incorrect number - 2 Phones on account - unable to ring from one to the other!

This basic function is now driving me nuts.. 

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Steven_L
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Re: Incorrect number - 2 Phones on account - unable to ring from one to the other!

Hey @Dozer_302

 

Welcome back to the community and thanks for your post.

 

Sorry for the late reply and for the issues that you're having with your WIFi calling from phone A to phone B.

 

Are you still having the same issues or has it been resolved?

 

If not, please let me know and we can look into this further, also if you're still having issues please let me know the below

 

 

Which handsets are Phone A and Phone B?

Are they using the latest versions of operating system? 

 

 

Regards

Steven_L

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