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Incorrect .mobileconfig profile for iOS hotspots

Ajm2
Tuning in

When using the help article within the My Virgin Media app for iPhone, the link to download the wifi hotspots profile is incorrect.

BC843CCF-3225-4A7C-A004-2B339A489162.png

The URL of the link is https://www.virginmedia.com/content/dam/virginmedia/dotcom/documents/corporate/ios_wifi_hotspots.mob...

On attempting to install the profile it is actually the APN profile for mobile data rather than containing the wifi network credentials.

709AC37D-0AB7-4133-BA10-318E8CA589D3.png

This process is separate from using the Connect app and previously worked. 

Appreciate any help with this.

 

1 REPLY 1

Steven_L
Forum Team
Forum Team

Hey @Ajm2,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having trying to connect to WiFi hotspots, are you a Virgin Media customer at the moment?

If so would you be able to try via the connect app?

Kind Regards,

Steven_L