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AlexPowell1982
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Incomings Calls state phone is turned off

I am not receiving incoming calls, when i tried to call my phone from another number it rings twice and then says the phone is turned off but it isnt. 

help please 

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Lee_R
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Re: Incomings Calls state phone is turned off

Hi @AlexPowell1982 thanks for posting and welcome to our community.

Can you please advise if you're meaning a landline or mobile service?  Also have you recently arranged to bring your number across from another provider?

Regards

 

Lee_R

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AlexPowell1982
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Re: Incomings Calls state phone is turned off

Hi Lee

Its an android mobile phone, no i havent arranged to move over, ive beens with Virgin for years

I can make outgoing calls but incoming just says handset is off

Thanks 

Alex

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Lee_R
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Re: Incomings Calls state phone is turned off

I am sorry AlexPowell1982

Have you already tried your SIM in another handset?  Sorry, I want to establish if it's an issue with your handset or network/SIM related.

Regards

 

Lee_R

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AlexPowell1982
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Re: Incomings Calls state phone is turned off

@Lee_R

Hi Lee

Im in work at the moment so cant test another handset, however, if I switch to wifi calling then I can receive calls. Does that suggest its a network issue?

Thanks

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Lee_R
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Re: Incomings Calls state phone is turned off

It could possibly be.  I could have a look from here.  I am going to send you a direct message.

Regards

 

Lee

AlexPowell1982
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Re: Incomings Calls state phone is turned off

@Lee_R

Thanks 🙂

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Lee_R
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Re: Incomings Calls state phone is turned off

You're welcome @AlexPowell1982

PM should be with you now.

Regards

 

Lee

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Lee_R
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Re: Incomings Calls state phone is turned off

Hi @AlexPowell1982

Just a quick note to confirm you're satisfied with the response and efforts of our forum team?  Remember, if you ever need help in the future, our fantastic community and forum team are always ready to lend a hand.

Regards


Lee

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AlexPowell1982
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Re: Incomings Calls state phone is turned off

Hi @Lee_R

Fab assistance, i really appreciate you seeing it through until the end. Things are working fine now

Thank you again, so much 😊

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