Hi David_Bn
My wife and I had exactly the same problem when in Majorca, I have cut and pasted my replies on 21/5/22 regarding this common problem, hopefully the additional info will help.
My wife and I are in Majorca at the moment and have had problems with calls since we arrived. We joined Virgin Mobile last week and calls were ok in England. I contacted 150 and changed the Sim Application setting to manual and international as requested, it made no difference. If I ring my wife the call connects but neither of us can hear each other, if my wife rings me it’s the same. Both my daughters are with us,my wife and I can ring both daughters ok, one is on O2, the other has been with Virgin Mobile for 4 years. Calls to my son in England ,who is with O2 , are ok but when he calls me neither of us can hear each other. Calls to my neighbour in England, who is with Tesco Mobile, are ok ( also ok to home phone) but when he calls me neither of us can hear each other. All 4 phone are using Movistar, other networks can be found but show no signal so I can’t try a different network. Internet, Whatsapp, texts are ok. With Dial Assist off calls can be made but with the problems detailed above. With Dial Assist on I get a short announcement in French when trying to ring my neighbour or my wife, calls to both daughters and son in England are ok. 789 doesn’t work with or without DA, get the French announcement, 150 works ok with or without DA. Since arrival my contacts have been reformatted from 0123 456789A to 01 234 56 78 9A. Sorry this is so long but hopefully the information may help sort what appears to be a common problem.
I forgot to add that my phone is a iPhone 7, my wife’s an iPhone 8, daughter with O2 an iPhone 13, daughter with Virgin Mobile an iPhone 12, son in England an iPhone 13. All have latest software.
Hi Chris, roaming is switched on, wi-fi calling is not, it wasn’t necessary on previous holidays in Spain when we were with Plusnet, everything just worked without this hassle. A network search showed Vodafone ES, Orange SP and Yoigo as well as Movistar. Attempts to connect to Vodafone and Orange failed due to No Service, Yoigo connection was poor and intermittent , all calls failed “ sorry the number you have dialled does not exist”. As it is Midnight in England I can’t try family and neighbours but used 789, 150 , my home phone and my wife. The Yoigo connection is showing 3G and is being used to post this reply. Data have not been a problem, just no speech on calls.
Thanks Ryan, we both have the same phones as last time we were here, calls were ok with the Plusnet sims and I’m sure the the network was Movistar. The contacts numbers weren’t reformatted on our previous holiday, may be relevant , may not be.
No problems with hearing on calls now we are back in England. The problem with contact numbers being reformatted appears to have been caused by changing the language setting in Settings/General from English Uk to English Us and then back again to English Uk at the request of the first 150 agent. Making these changes again ( in England) and restarting the phones restored the expected normal format. I checked my daughter's phone ( with Virgin), the Sim application roaming settings were "automatic" and "English" and her phone worked fine without having to change them.
