Virgin Media Community

[Bsam]

When people are calling me they are receiving a message saying “ the person isn’t available to take the call” - I am not hearing any ringtone or notification that a call is coming I . I have a sim only account and I use an iPhone x

[Paulina_Z]

Hi @Bsam,

Welcome to our Community Forums! Thank you for your first post and I'm very sorry to hear that you're experiencing some issues with being able to receive calls on your Mobile.

Can you tell me if you've recently moved over to our services, or made any account changes?

Please take a look at our Mobile Issues page to see if this can help resolve your call issue. Have you been able to reboot your Mobile device to see if this can help resolve the problem?

Let us know so we can help further.

Thank you.