Incoming calls going to voicemail

[Char444]

Recently changed to Virgin and this is driving me mad. 
Incoming calls quite often divert straight to voicemail despite full signal. This is not all calls but quite a few so clearly an intermittent problem. 
call forwarding - off 
do not disturb - off    -     full signal!!! 

it’s frustrating me as I use my phone for work and I am missing important calls. 
also ringing out…. Phone takes ages to connect to a call and will quite often get “ call failed” and have to try again and again. 

I’ve got an iPhone 13, it’s not a handset problem as I’ve used different handsets and still get these problems. I’ve even done a full reset. 

I'm tied into my contract but I’m not getting the service I am paying for!!! 

[Akua_A · Accepted solution]

Hi @Char444,

Welcome to our community forums and thank you for your first posts.

Sorry to hear you are having issues with incoming calls going to voicemail. We can understand the frustration caused and we want to best help. Just to clarify, does this issue occur in multiple locations or one location https://www.virginmedia.com/mobile/coverage-checker? Does it affect calls from certain networks only? Also, how long has this issue been ongoing?

Thanks, 

[Char444]

No this happens from any location. 
land lines or mobiles makes no difference. 
this has been on and off for a few weeks but recently a lot worse 

[Akua_A]

Does the issue persist when putting our sim in an alternative device? How long have you had your sim? Have you recently had your sim removed or changed?

Thanks,

[Char444]

Had it approx 6 months. Yes it was the same in a different device. 

[Akua_A]

In this case, @fChar444, to further look into this incoming call issue, I am sending you a private message. Please look out for the purple envelope and provide a response when you can.

Thanks,

[Akua_A]

No problem at all @Char444.

Please let us know how it goes with the new sim and if you need any further help.

Thanks,