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capingeniero
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Incoming calls display as private numbers

Hi guys,

For last week whenever I receive any mobile call, from numbers in my agenda or new it displays as private number and sometimes the caller can't call me as well. I have went into the phone setting and also changed phones because I thought it was the phone but the same thing happens on the new one.

I have already checked every on the mobile and everything is ok.

Any advice please? 

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Travis_M
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Re: Incoming calls display as private numbers

Hi @capingeniero

 

Thanks for posting on our community forum!

 

Is this across many numbers or just the one?

 

Regards

Travis_M
Forum Team



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capingeniero
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Re: Incoming calls display as private numbers

It's happening with all the numbers (my contacts and new numbers). It's an important issue because I can't call back new number. 

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enlli
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Re: Incoming calls display as private numbers

Several reports now of this happening. 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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John_GS
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Re: Incoming calls display as private numbers

Hi @capingeniero

 

Thanks for posting and apologies for the calling issue. My colleague has taken a look and they've scheduled a work order to the fault team. Should be fixed for you within 72 hours 🙂

 

Kind regards,

John_GS
Forum Team


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