In spain cannot use my phone

[Clairede]

In Spain unable to use my phone at all ... says no network and refreshing sim? 

Please help never happened before have turned it on and off? 

[Smoggy239]

Hi Clairede,

Hope that this screenshot of a reply to somebody else who had the same problem helps

 

[Paulina_Z]

Hi @Clairede,

Welcome to our Community Forums! Thank you for your first post and I'm very sorry to hear that you're having some issues with your Mobile while abroad in Spain!

Have you taken a look at our Spain Roaming Charges to be aware of any potential costs while you're abroad? 

Can you please confirm if you have an iPhone or an Android phone so we can help with this issue further?

Thank you.