Virgin Media Community

[B11LXT]

We arrived in Spain on Saturday night all my friends mobiles connected to movie star network but my phone nothing at all. Data roaming is on and on my account it says roaming abroad enabled. I cant ring anyone because of no connection and I need to ring home.

I just go around and around online help and had to borrow a friends phone to post this. 

[Kain_W]

Hi B11LXT, 

Thanks for your post and welcome to the community!

Sorry for any issues faced, can I ask whether you have tried to manually change the network you are connected to in Spain?

Sometimes the mast you automatically connect to can have issues.

Thanks,

[B11LXT]

Yes the phone works fine if I put my son's sim he. Is also with Virgin. I have tried manual network selection also with no luck. It's a pain because I got kicked out the first night with no way of calling anyone lucky a nice guy in the street let me use his phone. I

There nothing at all if we turn my son's data roaming off he still has a signal. 

Cheers 

[Kain_W]

Thanks for the response there,

I've dropped you a PM so we can go through some further details.

Thanks,

[enlli]

You could try this

For Android 

Select Apps from the Home Screen
Select SIM Toolkit Icon
Select Roaming
Select Select Mode
Select Manual
Select International-you are done, go back to Home Screen

To Switch back when in the UK:
Select Apps from Home screen
Select Virgin SIM Toolkit Icon
Select Roaming
Select Select Mode
Select Automatic and go back to Home Screen

For iOS:
Select Settings from the Home Screen
Select Phone Icon
Select SIM Applications
Select Roaming
Select Select mode
Select Manual
Select International and you are done, go back Home screen to retry

To change back when returning to the UK:
It is critical that you set the SIM roaming applet back to Automatic mode once in the Uf Settings > Mobile Data > Sim applications
Select SIM Applications
Select Roaming
Select Select mode
Select National - you are done, go back to Home screen
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