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Rogermarekhill
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Ims

Hi got my new phone. No new sim came with it. My sim now does not know its number and ims is not registered. Is this OK?

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enlli
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Re: Ims

Many new models no longer show these.

My S20+ doesn't 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Katie_WT
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Re: Ims

Hi there @Rogermarekhill

 

Welcome to our Community and thanks so much for your first post - sorry about any confusion caused with your new handset. If this was a replacement handset, you would just use your existing SIM.

 

Also, depending on the handset you have the the settings may not allow the SIM to know it's number. 

 

I can see from your account that you have since been in touch to  get this confirmed with us - I do hope that all is working as it should with your existing SIM in your new handset. Pop back if you need anything further

 

Cheers

Katie - Forum Team


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