I need to top up on-line a pay as you go phone that is used by a disabled relative for emergencies. It is impossible to sign into the mobile account on the website: you get "Oops! You've caught us hard at work.." It has been like this for 48 hours. I have forgotten the account password, but I do know the sign-in password, but if I can't sign in, I can't request an account password change. 789 insist on the account password so I'm stuck until the website is working. When is the website going to be up?
Hi. This is becoming a common question which has been raised several times. PLEASE CAN A VIRGIN FORUM MODERATOR ADD AN INSIGHT as to what is happening and when we will be able to access our Virgin Mobile accounts online again.