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Joining in
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Impossible to sign into a mobile account -

I need to top up on-line a pay as you go phone that is used by a disabled relative for emergencies. It is impossible to sign into the mobile account on the website: you get  "Oops! You've caught us hard at work.." It has been like this for 48 hours. I have forgotten the account password, but I do know the sign-in password, but if I can't sign in, I can't request an account password change. 789 insist on the account password so I'm stuck until the website is working. When is the website going to be up?

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Superfast
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Re: Impossible to sign into a mobile account -

Hi. This is becoming a common question which has been raised several times. PLEASE CAN A VIRGIN FORUM MODERATOR ADD AN INSIGHT as to what is happening and when we will be able to access our Virgin Mobile accounts online again.

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