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Identity theft

Someone has used my identity to set up a mobile account about ten years ago.

The bills don't come out of my account.

I've reported it three times to Virgin and they did not follow up each time.

Is this a criminal matter for the police?

Should I be considering legal action against Virgin for negligence and harm to my credit record?

Is this a matter for ofcom?

Has anyone had similar experiences with Virgin mobile?

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Very Insightful Person
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Re: Identity theft

unlikely to be any legal action you can take against VM. if someone managed to give enough into to be you then they didn't do anything illegal.

You should report it to the police.

Ofcom won;'t accept complaints

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Re: Identity theft

Hi NRed,

 

Thanks for your post,. Sorry to hear this has occurred. I'll send you a PM so I can get the details.

 

Cheers,

Corey C

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