I arrived in Iceland on Sunday and have spent the last few days trying to get connected. My phone setiings are all set up for roaming, i have tried to install new APN file and still there is no way for me to call or receive text messages. My phone appears to be jumping aroung and is constantly displaying connecting messages or unable to send messages......
I have spent hours looking for similar issues and resolutions on here, but still nothing has changed.
Its really frustrating as i am here for the first time and obviously need my phone for navigating and for safety whilst being out and about.
Hello cg69, I'm sorry to hear about your connectivity issues whilst roaming in Iceland.
Thanks @enlli for flagging this. We're aware of other VM mobile users having problems there and have been chasing this up with the relevant teams today. I'd like to send a PM so I can confirm your details if possible - please get back to me when you can and hopefully we'l have this sorted soon.
Thanks for the update Colin, can I just double check if there are any other networks available for selection manually at this stage, and if so do none of them allow you to make calls? If you haven't already please also try enabling/disabling airplane mode to give the SIM a fresh connection to the network as well.
Thank you for coming back, I am sorry you still werent able to make or receive calls, is there anyone else with you that can and if so are you able to try your sim in their phone just to rule out an issue with the handset itself ?