Informed that my current Sony Ericson mobile chip will be decommisioned in 28 days.
They send me a new chip - it does not work. They send me another - it doe not work.
There phone centers take 1hr 15mins to answer the phone each time but they assure me that it will only take 5 mins each time I go through to the bills or broadband department for transfer.
There mobile sign in website had me registered but I had never used it before so I had to create a new password. Then after 2 factor authentication with mobile successful the web site wants a answer to a "secret" question which is contained in my profile on my main Virginmedia login. The answer is not accepted.WHY. Because it only wants my phone password that I am asked for when I call for assistance. It doesn't even state on the page that it must be in captitals 5 1/2hrs on the phone on the first day , 2 hrs 2rd day - now I'm commencing the 3rd day.
Wheres the intelligence , wheres the commonsense - its not Beirot - links to online websites with no chat facility or answers from one of the worlds busiest corps.
And that song that ****song - there waiting for me