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IMEI not recognised

Hi, the IMEI for my contracted xperia 10 is not recognised.

It was supplied by virgin in April. 

HELP

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Re: IMEI not recognised

Hi scottie1974,

 

Thanks for your post and welcome to the community. 

 

Sorry that you're having some issues with your IMEI number not being recognised. I can appreciate you're keen to understand what is happening.

 

Where are you being told that the IMEI number is not recognised?

 

You can find the IMEI by typing *#06# in to the handset itself from the dialing pad.

 

Let us know if you need any further help.

 

Thanks

 

Melissa 

 

 

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Re: IMEI not recognised

Hi Melissa, 

 

The Virgin Mobile website does not recognise it when entered on the trade up page. 

Also, the operator at the call center couldn't get their system to recognise it either.

 

Regards 

Craig 

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Re: IMEI not recognised

Sorry to hear that you've been having issues with your IMEI number.

 

I would need to take a look into your account to see if I can find any more information about this, I will need to send over a private message to you so that we can clear account security.

 

I will pop over the private message now.

 

Regards

Steven_L 

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Re: IMEI not recognised

Hi, I have the exact same issue. Can you please let me know what to do? Makes things hard. 
Thanks

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Re: IMEI not recognised

I'll pop you over a private message now so we can look into this.

 

Thanks, Emily.

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